Valor Group in collaboration with Collinson International, a leading provider of International medical, security and travel assistance services. They are relied upon to look after the welfare of millions of expatriates, travellers and local nationals in every country of the world, 24 hours a day. The clients include some of the world's most respected Multi-National Corporations, Banks, Governments, NGOs and Insurers worldwide.

Valor is the company that the caters for Malaysian’s travellers and entrusts to look after the welfare of its traveling and expatriate workforce. We provide medical assistance, primary and secondary medical care, evacuation services and lifestyle disease management local and international employees and their families who are travelling worldwide basis.

We were founded by leading experts in international healthcare delivery, with the specific charter to provide an exceptional quality of care to those under its charge. Since then, we have built a well-deserved reputation for consistently delivering service excellence. This reputation has been built on the foundations of:
 Great People
 We are justifiably proud of our people and we invest heavily in the quality of our staff to maintain the highest ratio of clinically trained medical personnel in the industry by some margin. Considerable care and investment is also dedicated to the quality of our working environment and we are consistently recognized as being one of the very best companies to work for. This has two very positive benefits for our clients: our reputation has allowed us to recruit from the very best candidates in the industry; and once they join us, they stay long-term, allowing our customers to benefit from the very highest levels of experience and commitment within our service teams.

Unique, Best-in-Class Service Models
 We deploys a unique, 'nurse led' service model that enables us to provide an exceptional level of service to our customers. Every Valor’s case is managed by a critical care nurse and this nurse then becomes the customer's single point of contact, liaising with the customer and providing advice and reassurance throughout. This service model ensures that our customers receive the benefit of empathy, deep experience and medical expertise. Our 'nurse led' model is unique in the industry and eliminates the frustrating delays, unnecessary repetition and impersonal service that is often experienced with standard service models. Our medical teams are supported by a panel of internationally renowned specialist consultants who provide world-class expertise across a comprehensive range of medical specializations, and are backed by a best-in-class, proprietary technology infrastructure and well honed operating procedures.

Global Reach
We look after the welfare of millions of expatriates, travellers and local nationals in every country of the world, including the most hostile and challenging of environments. 

Services
We look after the welfare of millions of expatriates, travellers and local nationals in every country of the world, including the most hostile and challenging of environments. 

Medical

• Medical Screening
• Travel Medicine Advice
• Destination Information
• Vaccination Management
• Prescription Advice
• Emergency Planning
• Medical Advice & Assistance
• Medical Appts. & Referrals
• Medical Second Opinion
• Prescription Dispatch
• Occupational Health
• Psychological Support
• Lost Passport/Wallet Support
• Emergency Travel Support
• Medical Evac./Repatriation
• Medical Case Management
• Post Operative Advice
• Claims Management
• Cost Containment
• Health and Lifestyle Advice
• Psychological Support
• Occupational Health

Pre-Travel/Posting In Trip/Posting Post-Travel/Posting

• Travel Security Advice
• Country Risk Information
• Crisis Response Planning
• Security Planning
• Policy Consultancy
• Destination Risk Assessments
• Traveller/Expat Tracking
• Device Tracking
• Secure Car & Driver
• Close Protection
• Executive Protection
• Legal Support
• Kidnap & Ransom
• Political Security Evacuation
• Executive Protection
• Kidnap & Ransom

Valor provides a comprehensive, integrated, global assistance offering to support the medical, security and travel assistance needs of business travellers, expatriates and local nationals wherever they may be located globally. The service, available 24/7, provides a single point of contact to gain immediate access to expertise, advice and help on the ground.

Valor's Medical Assistance service provides immediate access to critical care nurses and doctors who provide a comprehensive range of medical assistance services, including:

• General medical advice
• Vaccination and travel health advice
• Arrangement of International medical appointments and referrals
• Medical second opinions
• Management of international medical cases
• Emergency medical evacuation and repatriation

Valor provides a comprehensive, integrated, global assistance offering to support the medical, security and travel assistance needs of business travellers, expatriates and local nationals wherever they may be located globally. The service, available 24/7, provides a single number to call to gain immediate access to expertise, advice and help on the ground.

Valor's Travel Assistance service provides immediate access to our dedicated team of highly experienced travel assistance coordinators. These coordinators provide a comprehensive range of travel assistance services including:

• Embassy referrals and visa assistance
• Lost passports, lost tickets and lost baggage assistance
• Emergency document delivery
• Lost wallet and credit card support
• Emergency cash advance
• Medical referrals
• Emergency message relay
• Emergency travel bookings and arrangements
• Emergency hotel arrangement and payment
• Airport/port assistance
• Arrangement of interpreters

Valor Active Monitoring
Valor Active Monitoring helps keep your global workforce safe. This unique service actively monitors the global security environment and proactively reaches out to your affected employees during a critical incident or crisis to ensure their well-being.

This leading-edge technology works in conjunction with the Smartband Location and Temperature Monitoring, which provides a greater level of detail than the standard tracking tools. The system monitors and tracks regularly the traveller information that is integrated with your HR database in order to effectively pinpoint the location of your business travellers, expatriate workers and local nationals across the globe. When an incident occurs, we provide informed, relevant and timely alerts and advisories to affected employees. In the event of a critical incident, we identify any of your employees that may need assistance.

‘Service over software’
Our unique ‘service over software’ approach provides clients with affordable access to state of the art security technology. This technology is delivered and managed by our 24/7 Security Operations Centers (SOC). Incidents are geo-fenced and ‘at-risk’ employees are immediately identified; contact is then made to establish if assistance is required. Accurate, relevant and timely intelligence, along with real-time alerts are disseminated to Risk Managers and affected employees. This information is sent in accordance with preapproved, customized escalation processes. When required, emergency assistance is seamlessly provided.

We keep you informed
Valor Active Monitoring provides critical communication with impacted employees during an incident, and it also ensures you have the knowledge you need to brief stakeholders. From the initial incident right through to resolution, your organization remains informed and in control every step of the way. This level of knowledge facilitates effective decision-making in a crisis and enables you to fulfil your duty of care.

Expert support
Benefit from industry leading technology and around-the-clock support from a team of global security professionals.

Cost efficient resource
All the benefits of a dedicated 24/7 global risk intelligence service without having to invest in full time resources.

• Delays and confusion avoided
• Impacted employees are rapidly identified and contacted to ascertain if assistance is needed.
• Your entire global workforce protected
• Covers your local national employees as well as your business travellers and expats.
• On the ground assistance
• If required, we can seamlessly provide on the ground medical, security and travel assistance to your impacted employees and their families.

Valor provides a comprehensive, integrated, global assistance offering to support the medical, security and travel assistance needs of business travellers, expatriates and local nationals wherever they may be located globally. The service, available 24/7, provides a single number to call to gain immediate access to expertise, advice and help on the ground.

Valor at the forefront of the use technology to help mitigate the risks faced by business travellers and expatriates. In fact, we are the very proud to inform that with our AI technology in pioneering use of technology to mitigate travel related medical risk. Our online services serve to better manage risk by ensuring that travellers and expatriates are adequately prepared before they travel, and then ensuring that there is a proactive response to a potential crisis during travel

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Many of the illnesses and health related problems suffered by business travellers and expatriates whilst overseas are both predictable and preventable. Every year, large numbers of business travellers, expatriates, and their families are sent overseas with pre-existing medical conditions and little or no knowledge about how those conditions may best be managed in their destination countries. This results in significant disruption, failed assignments, and, in many cases, serious illness, unplanned medical evacuations and significant costs.

Employees working in challenging or extreme conditions such as remote or offshore locations, extreme temperatures or heights, or those employed in physically or mentally strenuous work, often require a medical examination prior to the commencement of their deployment to ensure they are fit for the role.

At Valor, we offer an independent, bespoke service tailored to our clients’ specific requirements with a fast turn-around to ensure employees are certified ‘fit to work’ as quickly as possible and providing clients with detailed reports and a full audit trail.

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Cost containment is an integral part of Valor's services. We are conscious of our responsibility to control costs on behalf of our clients, and to this end, we maintains a dedicated team of highly experienced cost containment professionals. This team works side-by-side with our medical and International Network teams to ensure that costs are contained and controlled without negatively impacting service quality or patient outcomes.

Valor provides a fully integrated, 'end to end' International Claims Administration service.

Valor and Collinson International provides Claims Handling for Health Insurance from outpatient arrangement and claims reimbursement through to full inpatient care and medical evacuation or repatriation.

Services: Comprehensive package of medical advice, care and claims handling, including:

• 24/7/365 Medical advice and assistance for all members
• Elective and non-elective primary and secondary healthcare globally
• Emergency medical evacuations and repatriation
• On-going medical case management and liaison with care providers
• On line claims portal access
• Claims pre-authorisation and acceptance
• Claims reimbursement
• Languages: Multi language

When the next pandemic strikes, it will spread around the globe at lightning speed, transmitted by travellers globally. In Asia, where many multi-national organisations are employing local staff and deploying global workforces, it will be affected by this too.

When a pandemic or serious infectious disease strikes, you need to act fast to isolate the risk and close down the means of it spreading throughout your organisation. You need to know who is travelling, who is planning to travel and where they are in the moment. You need emergency medical resources and support that you can call upon instantaneously. And your plans must be fully integrated with your organisation's overall business continuity plan.

Valor with its team of partners worldwide has a wealth of experience in this area, helping multi-national corporations, to develop and implement emergency response plans relating to medical emergencies globally.  

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Now you can monitor the global whereabouts of your key personnel and assets with a single web-based, integrated satellite and GPS tracking solution, Valor Portal.

The range of tracking hardware in use today can present a challenge for Security Managers who are tasked with monitoring all critical assets for their organization. Valor Portal has brought the tracking of all your vital assets together in one simple, universal web-based platform.

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