Valor@Global

International Medical Assistance

Valor Group in collaboration with Collinson International, a leading provider of International medical, security and travel assistance services. They are relied upon to look after the welfare of millions of expatriates, travellers and local nationals in every country of the world, 24 hours a day. The clients include some of the world's most respected Multi-National Corporations, Banks, Governments, NGOs and Insurers worldwide.

Valor is the company that the caters for Malaysian’s travellers and entrusts to look after the welfare of its traveling and expatriate workforce. We provide medical assistance, primary and secondary medical care, evacuation services and lifestyle disease management local and international employees and their families who are travelling worldwide basis.

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International Medical Assistance

Valor provides a comprehensive, integrated, global assistance offering to support the medical, security and travel assistance needs of business travellers, expatriates and local nationals wherever they may be located globally. The service, available 24/7, provides a single point of contact to gain immediate access to expertise, advice and help on the ground.

Valor's Medical Assistance service provides immediate access to critical care nurses and doctors who provide a comprehensive range of medical assistance services, including:

  • General medical advice
  • Vaccination and travel health advice
  • Arrangement of International medical appointments and referrals
  • Medical second opinions
  • Management of international medical cases
  • Emergency medical evacuation and repatriation

International Travel Assistance

Valor provides a comprehensive, integrated, global assistance offering to support the medical, security and travel assistance needs of business travellers, expatriates and local nationals wherever they may be located globally. The service, available 24/7, provides a single number to call to gain immediate access to expertise, advice and help on the ground.

Valor's Travel Assistance service provides immediate access to our dedicated team of highly experienced travel assistance coordinators. These coordinators provide a comprehensive range of travel assistance services including:

  • Embassy referrals and visa assistance
  • Lost passports, lost tickets and lost baggage assistance
  • Emergency document delivery
  • Lost wallet and credit card support
  • Emergency cash advance
  • Medical referrals
  • Emergency message relay
  • Emergency travel bookings and arrangements
  • Emergency hotel arrangement and payment
  • Airport/port assistance
  • Arrangement of interpreters
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Online Travel Support Services

Valor provides a comprehensive, integrated, global assistance offering to support the medical, security and travel assistance needs of business travellers, expatriates and local nationals wherever they may be located globally. The service, available 24/7, provides a single number to call to gain immediate access to expertise, advice and help on the ground.

Valor at the forefront of the use technology to help mitigate the risks faced by business travellers and expatriates. In fact, we are the very proud to inform that with our AI technology in pioneering use of technology to mitigate travel related medical risk. Our online services serve to better manage risk by ensuring that travellers and expatriates are adequately prepared before they travel, and then ensuring that there is a proactive response to a potential crisis during travel

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International Medical Screening

Many of the illnesses and health related problems suffered by business travellers and expatriates whilst overseas are both predictable and preventable. Every year, large numbers of business travellers, expatriates, and their families are sent overseas with pre-existing medical conditions and little or no knowledge about how those conditions may best be managed in their destination countries. This results in significant disruption, failed assignments, and, in many cases, serious illness, unplanned medical evacuations and significant costs.

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Global Medical Arrangement Services

Employees working in challenging or extreme conditions such as remote or offshore locations, extreme temperatures or heights, or those employed in physically or mentally strenuous work, often require a medical examination prior to the commencement of their deployment to ensure they are fit for the role.

At Valor, we offer an independent, bespoke service tailored to our clients’ specific requirements with a fast turn-around to ensure employees are certified ‘fit to work’ as quickly as possible and providing clients with detailed reports and a full audit trail.

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International Cost Containment

Cost containment is an integral part of Valor's services. We are conscious of our responsibility to control costs on behalf of our clients, and to this end, we maintains a dedicated team of highly experienced cost containment professionals. This team works side-by-side with our medical and International Network teams to ensure that costs are contained and controlled without negatively impacting service quality or patient outcomes.

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Insurance Claims Administration

Valor provides a fully integrated, 'end to end' International Claims Administration service.

Valor and Collinson International provides Claims Handling for Health Insurance from outpatient arrangement and claims reimbursement through to full inpatient care and medical evacuation or repatriation.

Services: Comprehensive package of medical advice, care and claims handling, including:

  • 24/7/365 Medical advice and assistance for all members
  • Elective and non-elective primary and secondary healthcare globally
  • Emergency medical evacuations and repatriation
  • On-going medical case management and liaison with care providers
  • On line claims portal access
  • Claims pre-authorisation and acceptance
  • Claims reimbursement
  • Languages: Multi language

Infectious Disease Planning

When the next pandemic strikes, it will spread around the globe at lightning speed, transmitted by travellers globally. In Asia, where many multi-national organisations are employing local staff and deploying global workforces, it will be affected by this too.

When a pandemic or serious infectious disease strikes, you need to act fast to isolate the risk and close down the means of it spreading throughout your organisation. You need to know who is travelling, who is planning to travel and where they are in the moment. You need emergency medical resources and support that you can call upon instantaneously. And your plans must be fully integrated with your organisation's overall business continuity plan.

Valor with its team of partners worldwide has a wealth of experience in this area, helping multi-national corporations, to develop and implement emergency response plans relating to medical emergencies globally.  

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Valor Portal

Now you can monitor the global whereabouts of your key personnel and assets with a single web-based, integrated satellite and GPS tracking solution, Valor Portal.

The range of tracking hardware in use today can present a challenge for Security Managers who are tasked with monitoring all critical assets for their organization. Valor Portal has brought the tracking of all your vital assets together in one simple, universal web-based platform.

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